Resident FAQs

No. Please contact your property manager if your rent needs to be paid after hours. Over 95% of our current residents pay rent online in their resident portal so Valiant no longer has a drop box. There are several other options for payment including: mail, bill pay or bank transfer.

First, email your Property Manager of your request for a pet. Do not move a pet into the property without permission. Valiant will contact the owner and submit your request. If the owner does allow the pet, a fee will be required and a pet addendum must be signed.

We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets must be professionally cleaned. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all beds should be free of weeds. You will receive a move out checklist several weeks prior to move out. If you have any questions contact your property manager.

Refer to the lease (a copy is provided in your resident portal) and contact your property manager.

Regrettably, no.

It depends on what is written in the lease, but typically, the resident pays the utilities. If this is the case, then we advise that you call all necessary utility companies a week in advance in order to have the utilities turned on or transferred into your name. No keys will be given out until proof of utility transfer has occurred.

No. You cannot change the locks yourself. All of our locks are re-keyed between every resident. Re-keying the property without our permission is a serious lease violation. The lease specifically forbids the residents from locking out the landlord and the Courts & Judges are not sympathetic to residents who lock out the landlord.

All notices or requests by resident for rekeying, changing, installing, repairing, or replacing security devices must be in writing. Installation of additional security devices or additional rekeying or replacement of security devices desired by resident will be paid by the resident in advance and must be installed only by contractors authorized by our office.

No modifications may be made to the property without prior WRITTEN permission of the Landlord. This includes installation of cable TV, security systems, light fixtures, trees, bushes, painting, wallpapering, or anything of the like.

Your monthly income (gross) should be a minimum of 3 times the monthly rental rate and verified by the employer through pay stubs, tax returns, and/or bank statements. Self-employed income may also be verified with a CPA-prepared financial statement or tax return. Your employment history should reflect at least 6 months with your current employer. Transfers or relocations must have correspondence showing an accepted job offer.

Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the particulars, as well as the procedures for handling the security deposit.

The Resident must give the landlord at least 45 days WRITTEN notice of intent to vacate. Notice can be brought by our office, mailed, or sent via email. Verbal notice is insufficient for any reason. Your Lease Agreement strictly prohibits using your Security Deposit in lieu of payment of the last month's rent, and strong penalties can ensue for doing so. Upon receipt of the notice, your Property Manager can send you a Move Out Procedures Packet to inform you of specific responsibilities before vacating and to discuss the showing instructions to prospective residents during your remaining time in the property (where applicable). If you have not heard from us within a couple of days after sending the notice, contact us to confirm receipt. After you have vacated the property, please immediately return your keys to our office during business hours or as arranged with your Property Manager. The Property Manager will conduct a thorough move out walkthrough. If it is determined a claim will be filed, the third party inspection company will conduct the final move out inspection to notate the condition of the home and damages. After this you will be sent a certified letter in writing outlining any and all costs that will be deducted (if any) from your security deposit. Please make sure that you have provided us a forwarding address in writing, we have 30 days from that date to provide you with the Security Deposit claim. If no claim is filed the deposit will be sent/refunded within 15 days of lease expiration.

We understand things do not always go as planned. Please contact our office as early as possible so that we may adjust the date available for prospective residents. Be prepared to pay prorated rent in advance for the extra days you plan to remain in the property. If we already leased the property to new residents, we may not be able to extend your lease. Then you will need to be out of the property on you original move out date.

If the contractor we send to the property tells us the need for maintenance is due to your negligence, abuse, or something easily remedied like a GFI switch or circuit breaker tripped, or garbage disposal not re-set, you will be billed for it. Failure to pay the bill will result in an outstanding balance on your account, which will need to be paid with your next rental payment, or sooner.

A few examples of misuse include, clogged plumbing due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items) or a jammed garbage disposal. The plumbing repair cost will be your responsibility. This is not considered equipment failure and you should do everything you can to handle these issues yourself. Unless the contractor indicates it was not caused by you (i.e. roots in system, pipe collapsed, septic tank backup), we assume the problem was caused by misuse, and not by a defect of the property. Clogged plumbing is your responsibility. Damages caused by abuse or misuse will always be charged to you. Residents are required to promptly notify Valiant of all needed repairs. Failure to inform Valiant of water leaks or any condition that result in damage to the property will cause resident to be held liable for the cost of repair of subsequent damage!

It depends on how the lease reads, but most residential leases dictate that the landlord is responsible for the roof, electrical, plumbing, heating/cooling and appliances. When in doubt, you are welcome to call our office to ask. Unless directed otherwise, you should submit all maintenance requests through your resident portal from our website. If you or your guests have caused any damage, this will be at your expense. All Lockout costs are the resident's responsibility. Residents are responsible for the monthly changing of the air conditioning/heating filters, filling water softener, and replacing smoke detector batteries when needed. You should change your smoke alarm batteries at least twice each year or more frequently as needed. All light bulbs also need to be maintained by the residents. In certain situations, proper yard maintenance and watering may be required by you. If you are not sure of your responsibilities as a resident, please refer to your lease, or feel free to call us.

Unless otherwise stated in your lease it is your responsibility to take care of the lawn, which includes watering it on a regular basis, cutting, edging, mowing and whatever necessary. If you let the grass die, you may be responsible to re sod the yard.

Depending on the situation, we may first have to call for homeowner approval. We contact homeowners as quickly as possible and provide them with all available information. Once we have homeowner approval, a vendor will contact the resident directly to coordinate a time & day to diagnose and fix the issue.

No, not without a court order or the permission of the landlord. You must give the landlord a written request for repairs, and keep a copy. If a reasonable time passes and the repairs are not properly done, you may seek a rent reduction in small claims court for the decreased value of your property. If the landlord ignores your request to fix the problem and your property is uninhabitable, you may be able to vacate the unit and end the landlord-resident relationship under a legal theory called “constructive eviction.” Consult an attorney for advice.

Yes. Many leases give the landlord the right to enter the property to inspect it to see if the resident is complying with their obligations to make necessary repairs, to place “for rent” or “for sale” signs on it, or to show it to prospective purchasers or residents. Entry should be at reasonable times and with reasonable notice. Valiant Realty & Management LLC. has a Property Inspection Program for owners. Your property will be inspected periodically during your lease term. Per your lease, these inspections are mandatory and resident must allow access.

Yes. The landlord may charge extra rent and/or a non-refundable pet fee in exchange for allowing you to keep a pet in the property. Furthermore, the landlord may charge more for some breeds or sizes of pets, or may prohibit pets completely.

No. If your lease provides for a definite termination date, you are obligated for the entire lease term, even if you have a good reason for leaving, such as illness or job transfer. Only termination due to certain military transfers is excused. If you leave early, and the landlord is unable to re-rent your property, they may sue you for the unpaid rent and damages, and/or file a negative credit report against you. Valiant's leases include an early termination clause, if a resident needs to break a lease for any reason at any time this clause can be exercised.

The landlord is responsible for some repairs, and the resident for others.

The landlord must:

1. Comply with local building and housing codes
2. Do whatever is necessary to keep the unit in fit and habitable condition
3. Maintain in good, safe working order all electrical, plumbing, sanitary, HVAC, and other facilities or appliances he has provided, and promptly repair them when you notify him in writing (except in case of emergencies)
4. Keep all common areas in safe condition
5. Provide smoke detectors

The resident must:

1. Keep the rental unit clean and safe
2. Dispose of trash and garbage in a clean and safe manner
3. Pay rent as promised and otherwise comply with the lease terms
4. Not damage or let anyone else damage the property
5. Comply with any duties imposed by local building and housing codes
6. Replace batteries in smoke detectors as needed
7. Leave the unit clean at the end of the lease and in as good condition as when you moved in, except for normal wear-and-tear

Our FREE concierge Utility Service, Citizen Home Solutions, will be contacting you by phone to help you setup your utilities. This is a FREE service to assist you with connecting utilities, cable and internet according to your area. If you have not heard from Citizen Home Solutions, please go to our website at: http://myfreeconnection.com/valiantrealtypm/

AA Bottled Gas
904-757-1924 | www.aabottledgas.com

AEI Gas Services
904-724-9771 | www.aeigas.com

Amerigas
904-355-0501 | www.amerigas.com

D&D Gas Inc
904-725-9144 | www.dndgas.com

Griffis Gas
904-724-4343 | www.griffisgas.com

Ferrellgas
904-246-7316 | www.ferrellgas.com

Teco Peoples Gas
904-739-1211 | www.peoplesgas.com

Sawyer Gas
904-781-8400 | www.sawyergasfl.com

Southern Propane
904-764-0065 | www.southernpropane.net

Western Natural Gas Co.
904-387-3511 | westernnaturalgas.com

City of Atlantic Beach
11 N.3rd Street, Jacksonville Beach 904-247-6219
www.coab.us

City of Jacksonville Beach
11 N.3rd Street, Jacksonville Beach
904-247-6219
www.jacksonvillebeach.org

City of Neptune Beach
116 First Street Neptune Beach, FL 32266
904-270-2400
ww.ci.neptune-beach.fl.us

Clay County Utility Authority
3176 Old Jennings Rd. Middleburg, FL 32068
904-272-5999
www.clayutility.org

St. Johns County
P.O. Box 3006, St. Augustine, FL 32085
877-837-2311
www.sjcfl.us

JEA
West Church Street, Jacksonville
904-665-6000
www.jea.com

Beaches Energy
(Jacksonville Beach, Neptune Beach and Ponte Vedra Beach)
800 Seminole Road, Atlantic Beach
904-247-6241 | www.beachesenergy.com

Clay Electric Cooperative
(Clay County)
734 Blanding Blvd., Orange Park
904-272-2456 | www.clay-electric.com

Florida Power and Light
(St. Johns County)
800-226-3545 | www.fpl.com

JEA (Jacksonville, Atlantic Beach)
21 West Church Street, Jacksonville
904-665-6000 | www.jea.com